Service contact for Heating partners
The service that delivers what it promises.
From service hotline to wholesaler searches – take advantage of our comprehensive range of services. Any time you wish.
Contact the WOLF customer service now
You can reach our customer service at any time - we are happy to help and advise you - quickly, competently and reliably.
If the WOLF specialist hotline is not manned, you can send us a message at any time using the contact form - we will deal with your request as quickly as possible. Our services include troubleshooting and carrying out commissioning and maintenance. The factory customer service is also available to you as a specialist partner for advice.
You can order a service visit using the following form for Germany. Please note the general terms and conditions of our factory customer service.
Whether technical advice, troubleshooting or placing a service order, we will help you.
You can get support from our team via the WOLF service hotline and place orders for on-site customer service, among other things. The telephone number is available to registered professionals in the logged-in area of the website. Alternatively, you can obtain the number from your WOLF contact person. The factory customer service is available for you via the specialist tradesman hotline every seven days of the week (including public holidays):
Our hotline is available at the following times:
Monday - Friday: 07:00 - 22:00 (September to May)
Monday - Friday: 07:00 - 20:00 (June to August)
Saturday: 08:00 - 17:00 hrs
Sunday and public holiday: 08:00 - 15:00 hrs
Take advantage of myWOLF now
Apply for your personalized access today.
02. WOLF services
We provide a wide range of heating services for our trade partners tailored to your individual requirements. You can modify them according to your needs.
Repairs
Simply make an appointment with our Customer Service department to have equipment repaired directly on site at the customer’s premises. WOLF’s comprehensive network of highly trained service technicians is available to deal with all your heating issues all week, every week.
Maintenance
A WOLF maintenance contract guarantees that our specialists will check the heating systems on a regular basis. Maintenance contracts cover cleaning and configuration tasks as well as the replacement of wear parts. Our commitment to quality ensures that your customers are not left in the cold.
Configuration service
If you would like to have the control settings of an existing heating system checked and optimised, WOLF’s Service department will perform this work for you directly on site. From basic settings to optimised time programs and advanced settings at the contractor level, our technicians can perfectly configure heating systems, heat pumps, condensing boiler systems and other components and set them according to your specific requirements. The flat rate naturally includes the mandatory flue gas measurement of your system.
Commissioning
We are happy to support you during the initial commissioning of a newly installed WOLF system. Our expert service technicians will configure your system correctly and take care of all other necessary work. Before we can provide this service, we require a notification of completion filled out in full by you in advance.
No ifs or buts
- 5-year guarantee for all WOLF heat generators and mechanical ventilation systems purchased and installed in Germany and registered online.
- Also valid for all additionally registered WOLF system components.
- Full 5-year guarantee on material and labour
- Save time, hassle and stress in the event of a warranty claim
- Personalised guarantee certificate provided on application
Order spare parts and rectify faults in a flash
The WOLF Service app is a digital spare parts catalogue that can be searched by product group and assembly group. Ordering spare parts couldn’t be simpler. New: Straightforward fault analysis and troubleshooting with the Fault Code Inspector.
You can also order spare parts conveniently via WhatsApp. If you wish, you can also receive installation instructions here quickly and easily.
You are not a specialist partner, but an end customer?
Of course, we will also be happy to help you and answer your questions. You can find all the information here: